1. Sell out? What if the item I’m interested in is no longer available in my size? New items can be sold out rather quickly, but we may get more soon! Please contact our customer service department via email and we will do our best to notify you if the item becomes available again. Please include the best email address for reaching you when the item becomes available.
2.Why the color of the received clothing is a little different from what I saw online? The camera's perspective and the extent of lighting may cause a little color difference. Hope you could understand. If it does not affect the appearance and mood of your favorite clothing, we hope you can keep clothing. We will give you a promotion code as compensation for future purchases. However, we will try our best to avoid the matter happens.
3.Any store locations? We just do the business online.
4.How do I use a discount code? If you have a discount coupon, when you go to the “check out” page, you may find an option where you need to input the number, that’s how you use it.
5.Not be sure about a size or have a fit question. How do I find this information? Please see our Size Guide for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please email our Customer Service Department.
6.Need to change something on my order, how can I do that? If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly. Once the parcel was processed and sent to the post office, we will be unable to make any changes.
7.Can I get more information on a product? We try to publish as much useful info as we can about all our products, to help you buy the things that will suit you best. The product page for every item includes sizing, a detailed description, and most importantly, plenty of images.If there is anything further information you feel we need to put on there to help you, just let us know what information you'd like to see and we'll do our best to include it.
1.How do I pay for my order? We can only accept PayPal as our secure payment method. We do not accept personal checks or money orders. We also take security very seriously indeed, so your details will be safe with us.
2.What currencies can I pay? We are able to accept all kinds of currency at the moment.
3.Was I charged twice? Your credit card will only be charged once after your order ships. If you were charged twice accidentally, you need to contact the PayPal company for confirmation.
1.Do you ship worldwide? Yes, we ship worldwide and free shipping if your order amount is more than 69 USD.
2.Where you ship goods from? Normally we ship the goods from China. meanwhile, we have also a warehouse in California. It depends on the situation of the warehouse.
3.When will my order ship? Most orders ship within 3-5 business days of purchase. Shipping times may vary due to the availability of merchandise.
4.Where Is My Order Confirmation? As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add our mail address to your safe sender list. If there is any problem, please feel easy to contact our Customer Service Department.
5.Will I Have To Pay International Taxes & Duties? There is always no extra Custom fee. But the recipient will be fully responsible for the charges if there are any. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. This is just a general guideline and you should contact your customs office for specific amounts and percentages. We cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, on rare occasions, customs agents may delay the delivery of some packages.
6.Verification of shipping. When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification. This may require us to contact you directly. When specifying shipping address information, be sure to check that the zip code, city, and state are correct. If according to the delivery service's records, this information does not match their records, we may have to contact you to update this information and this may delay your order.
7.The tracking of your parcel is online traceable. After your order is shipped out, a confirmation email with an online tracking number and link will be sent to you. The tracking will be valid for your check within 48 hours after you receive the email. We sincerely suggest you add us to your email list so that you can get confirmation about your order from us. And remember to check your SPAM/JUNK folder if you do not receive a reply in 3 days.
8.What if my address is wrong? If your dress is not available or you just remove your place, please contact us as soon as possible. We will do everything to change your address to the right one before the order ships out.
9.Wrong or faulty item I received. If you check that there is a fault with an item or wrong item you have received, please let us know straight away through our customer service team. Please include as many details including the photos as possible about the order and the problem with the items and we will find a decent way to solve this for you.
10. Missing any items in my order. As different arrivals of the items, sometimes we don't send all items you've ordered at the same time, so some of your items will be arriving separately. There is an email saying if your items sent separately. So first check your email box and if there are any doubts, please feel easy to contact us.